How To Submit A Support Ticket
Posted on June 18, 2009 – 3:18 pm by admin
I know some of you have gotten used to our old support ticket system, but I’m sure you’ll find this system much easier.
Okay, you may ask, “How do I submit a support ticket?” Well, it’s really simple.
1. First, visit our FAQ page and give it a quick once over to make sure we haven’t already answered your question. In many cases, other have already asked the same question and we covered it on the FAQ page.
2. If you can’t find the answer, then visit our Contact page, fill out the form and hit submit. Please remember to fill out all the appropriate areas and to be as descriptive as you can. That’s going to help us.
3. Wait for an email back. We usually answer ticket within 24 hours. We’ll get back to you ASAP.
Tags: blog, email, question, support, support ticket system, ticket
5 Responses to “How To Submit A Support Ticket”
By Veronica on Jun 18, 2009 | Reply
Thanks for clearing that up. It sounds pretty easy
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By Mindy on Jun 30, 2009 | Reply
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By Donita on Jan 5, 2010 | Reply
Thanks for sharing. I think this information is very useful.