Thursday, June 18th, 2009
I know some of you have gotten used to our old support ticket system, but I’m sure you’ll find this system much easier.
Okay, you may ask, “How do I submit a support ticket?” Well, it’s really simple.
1. First, visit our FAQ page and give it a quick once over to make sure we haven’t already answered your question. In many cases, other have already asked the same question and we covered it on the FAQ page.
2. If you can’t find the answer, then visit our Contact page, fill out the form and hit submit. Please remember to fill out all the appropriate areas and to be as descriptive as you can. That’s going to help us.
3. Wait for an email back. We usually answer ticket within 24 hours. We’ll get back to you ASAP.
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Thursday, June 18th, 2009
We have been thinking about this for a while – keep our regular support system with its “knowledgebase” and “news” sections or move our support area over to more of a blog type system. We decided to go with the blog type system.
There are a few reasons for this:
1. Updating our members is a heck of a lot easier this way. Also, I think people using the internet find blogs more inviting and easier to read. Sometimes those ticket systems are a bit challenging. Since virtually everyone has seen a blog (whether you know it or not) we think this is the way to go as far as keeping you guys informed.
2. Tickets can now be submitted via contact form and we can respond via email. It’s just easier and takes out a few steps for everyone involved. Over on this side, we like to keep things simple.
3. Blogging is versatile. With the blogging system we are using, if we decide to add a feature, it’s very easy. If we decide to mix it up somehow, it’s more simple than our previous system.
4. It’s less expensive. This blogging system is free. Our last support system cost money. Nuff said.
If you have suggestions or if you think we’re missing something, please use the “Contact” link above to tell us about it.
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